Helpers are people with extensive knowledge of the game and are willing to help anyone at any time. Ironman can be a helper. They have the same account rights as a normal players and don't have any forum powers. The difference is, they have an identifiable icon in-game and on forums. They're not considered staff and and they're not a stepping stone to moderator. Helpers are NOT going to be involved in cases or staff issues and you can NOT apply for helper.
If helpers are seen flaming people, baiting or breaking the rules (depending on severity) they will be demoted. Helpers are held to the same standards, as a representative of the server. If you need to report a helper, please do so in the report a staff member section.